Practical information
Frequently asked questions.
Clear answers about beginning therapy, treatment, payment, insurance, and appointments.
Who do you work with?
I work with adults, couples, families, and groups. My areas of focus include anxiety, trauma, difficulties managing emotions, perfectionism and overcontrol, impulsive behaviors, relationship concerns, parenting struggles, identity and life transitions, and LGBTQIA+ concerns.
What happens during the initial consultation?
The complimentary 15-minute consultation is an opportunity to briefly discuss what brings you to therapy, ask questions, and consider whether my experience and approach fit your needs. If we decide to proceed, we will schedule an initial appointment for a more thorough assessment.
What should I expect during the first session?
The first session focuses on understanding your current concerns, relevant history, strengths, and goals. We will begin discussing what treatment might look like and which approaches may be most helpful. You do not need to arrive with everything organized or know exactly what you want from therapy.
Do you take insurance?
I am an out-of-network provider. I will provide the necessary documentation for you to submit to your insurance company for possible reimbursement. Please contact your insurer directly to ask about your out-of-network mental-health benefits, deductible, and reimbursement rates.
What forms of payment do you accept?
I accept cash, credit cards, and Zelle. Payment is due at the time of service.
What is your cancellation policy?
Appointments cancelled or rescheduled with less than 48 hours’ notice are charged the full session fee.
Do you offer in-person or virtual appointments?
Yes. I offer both in-person care in New York’s Union Square neighborhood and telehealth appointments through HIPAA-compliant platforms.
Do you provide therapy in Mandarin?
Yes. I provide individual therapy and DBT skills training in both English and Mandarin.
Are therapy sessions confidential?
Yes. Protecting your privacy is a fundamental part of therapy. There are limited legal and ethical exceptions to confidentiality, which we will review at the beginning of treatment.
How do I get started?
Begin with a complimentary 15-minute consultation. We will briefly discuss what you are looking for, answer initial questions, and consider whether working together may be a good fit.
Call 914-252-3920 or email info@tingmandel.com to schedule.
What should I do in a mental-health emergency?
My practice does not provide emergency or crisis services. If you are in immediate danger or experiencing a psychiatric emergency, call 911 or go to the nearest emergency room. In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.
What if I have another question?
Please feel free to call 914-252-3920 or email info@tingmandel.com.